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KFC Nigeria sorry after wheelchair user Adebola Daniel refused service at Lagos airport

KFC Nigeria has issued an apology after the country’s airport authority shut one of its outlets over the alleged discrimination of a disabled client.

Adebola Daniel, son of a former Nigerian state governor Gbenga Daniel, said in a post on X that he was ordered to leave a KFC outlet at Lagos airport because of his wheelchair.

The post sparked widespread outrage.

It also prompted an investigation by the federal airport authority, ending in the branch’s closure.

In a long thread, Mr Daniel described the incident, which happened on Tuesday, as “the worst sort of public humiliation” he had ever experienced.

“Today I felt less than human, like a guard dog not allowed into the house. Lonely and isolated.”

He alleged that the manager of the KFC outlet at the Murtala Muhammed International Airport in Lagos, Nigeria’s busiest airport, denied him service despite multiple pleas from his wife and two brothers, who were travelling with him.

“She refused to listen to reason and stood her ground that at [KFC] Murtala Muhammed branch, wheelchairs and wheelchair users of all shapes and sizes were not permitted in the premises and we should leave immediately,” he said.

In a post on X on Thursday, KFC Nigeria said sorry to Mr Daniel and announced measures to address the situation, including training its employees on inclusion and empathetic customer service.

“We deeply regret the frustration and distress experienced by our guest and extend sincere apologies to those affected,” it said on X.

The statement followed the restaurant’s closure by the Federal Airports Authority of Nigeria (FAAN) and the authority’s order for KFC to apologise to Mr Adebola.

FAAN has also ordered the fast food chain to display a non-discrimination policy at the restaurant as a condition for reopening.

 

Source: bbc.com

Ogyem Solomon

Solomon Ogyem – Media Entrepreneur | Journalist | Brand Ambassador Solomon Ogyem is a dynamic Ghanaian journalist and media entrepreneur currently based in South Africa. With a solid foundation in journalism, Solomon is a graduate of the OTEC School of Journalism and Communication Studies in Ghana and Oxbridge Academy in South Africa. He began his career as a reporter at OTEC 102.9 MHz in Kumasi, where he honed his skills in news reporting, community storytelling, and radio broadcasting. His passion for storytelling and dedication to the media industry led him to establish Press MltiMedia Company in South Africa—a growing platform committed to authentic African narratives and multimedia journalism. Solomon is the founder and owner of Thepressradio.com, a news portal focused on delivering credible, timely, and engaging stories across Ghana and Africa. He also owns Press Global Tickets, a service-driven venture in the travel and logistics space, providing reliable ticketing services. He previously owned two notable websites—Ghanaweb.mobi and ShowbizAfrica.net—both of which contributed to entertainment and socio-political discussions within Ghana’s digital space. With a diverse background in media, digital journalism, and business, Solomon Ogyem is dedicated to telling impactful African stories, empowering youth through media, and building cross-continental media partnerships.

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