Fibre optic cable cuts will not affect subscriber service – MTN

The company experienced 471 attacks on its underground fibre cable in the last seven months and management is doing everything technically possible for customers to have their subscription service intact.

The unfortunate situation, which is described as a major challenge, affected 38 cables and caused sites access denial, which had a negative bearing on customers in Ashanti Region.

These destructions occurred at areas where construction of roads, buildings, bridges among others are ongoing.

The Senior Manager, Charles Osei Akoto, who is the Regional Technical Head for Northern Sector, mentioned these and more when he addressed the media at the Ashanti Regional Stakeholders and Media Forum held in Kumasi.

The nocturnal event was attended by editors of Media Houses, Momo Operators, Small and Medium Enterprise (SMEs) operator, Banks among others, who had the opportunity to express their opinion on the operations of the telecommunication network company.

MTN updated the media about their operations in the Ashanti Region, ranging from infrastructure development to their corporate responsibilities’ projects embarked upon across Ghana.

On his part, General Manager for the Northern District, Mr. Nii Adotey Mingle, announced new measures being rolled out by MTN, disclosing that the company has repackage its business to enhance inclusiveness in that the average person who runs a shop at Kejetia market could be termed as SME.

With Customer Service, Mr Adotey Mingle said the company had done some work at the call centre to ensure that the IDR is more interactive that, customers are able to do things on their own.

The ultimate goal of the leading telecommunication network, he noted is to get the average Ghanaian site cell. The northern district manager of MTN, told the event that overtime, they want to de-emphasize people from walking into their office, disclosing the call centre is receiving too many call-sometimes they are inundated with so many calls, disclosing that with the IDR coming on stream, it will answer questions raised by their customers.

On strides made by the MTN Ghana Foundation, Mingle revealed that they have spent a whooping GH¢106.5 million on social projects, impacting 4.5 million lives nationwide. Among these projects are Education, Care, Economic Empowerment and Health.