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ECG attributes prepaid electricity deductions to service charges

The Electricity Company of Ghana is attributing deductions on prepaid electricity to service charges.

According to the power distribution company, all residential and non-residential electricity prepaid customers in the country are charged a monthly service charge, depending on their consumption.

Public Relations Manager, Theresa Osabutey disclosed this in an interview with Benjamin Akakpo on the Executive Breakfast Show on Class91.3FM.

This follows numerous complaints by prepaid power consumers about deductions made on credit purchased.

However, Ms Osabutey stated: “For prepaid we run a cycle – a one-month cycle – and, so, at the beginning of the month or at the beginning of the cycle, every customer is supposed to pay what we call the service charge and the service charge is paid once a month.”

She added that “When you buy power for the first time, that service charge will be taken out of the credit or the money you’re paying, depending on your consumption.”

Outlining further, she noted that: “So if you’re a residential customer and you consume from 0 to say 200 for instance, the service charge that will be taken is GHS2.94 Pesewas and if you’re a non-residential customer you pay a service charge of GHS12.43 Pesewas and this is once every month.”

Ms Osabutey also refuted assertions that consumers get the full sum of the prepaid units they purchased when they top up their prepaid with ECG instead of the ECG vendors.

“There’s no way you’ll buy and get more from ECG office than you’ll get from a vendor because it is not the vendor who is going to do the calculation, the calculation is done in the metre so all you do as a customer is to deposit the money and then the metre will do the calculation”.

 

Source: www.classfmonline.com

Ogyem Solomon

Solomon Ogyem – Media Entrepreneur | Journalist | Brand Ambassador Solomon Ogyem is a dynamic Ghanaian journalist and media entrepreneur currently based in South Africa. With a solid foundation in journalism, Solomon is a graduate of the OTEC School of Journalism and Communication Studies in Ghana and Oxbridge Academy in South Africa. He began his career as a reporter at OTEC 102.9 MHz in Kumasi, where he honed his skills in news reporting, community storytelling, and radio broadcasting. His passion for storytelling and dedication to the media industry led him to establish Press MltiMedia Company in South Africa—a growing platform committed to authentic African narratives and multimedia journalism. Solomon is the founder and owner of Thepressradio.com, a news portal focused on delivering credible, timely, and engaging stories across Ghana and Africa. He also owns Press Global Tickets, a service-driven venture in the travel and logistics space, providing reliable ticketing services. In addition to his media ventures, Solomon serves as a Brand Ambassador for Alabuga, a prominent Russian industrial company, representing their interests and expansion across Africa. He previously owned two notable websites—Ghanaweb.mobi and ShowbizAfrica.net—both of which contributed to entertainment and socio-political discussions within Ghana’s digital space. With a diverse background in media, digital journalism, and business, Solomon Ogyem is dedicated to telling impactful African stories, empowering youth through media, and building cross-continental media partnerships.

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