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A/R: MoMo agents fear new ‘cash-in system’ could collapse their business

MoMo agents serving clients | File photo

Mobile Money Agents in the Bosomtwe District of the Ashanti Region are kicking against a new ‘direct cash-in’ system of transaction imposed on them by their network partner, MTN Ghana.

The new directive according to the Bosomtwe MoMo Agents Association will allow vendors to halt the routine cash-in process and rather assist the customer to send the money to its final destination, after loading their wallets.

In a press statement, the agents indicated that the new directive will further create confusion between their members and customers.

“They want us to stop the normal cash-in routine and rather load customers’ wallets. As agents we cannot cooperate with the directives of the telecom giant”, said one of the leaders who gave her name as Godslove Opoku Mensah.

The group is warning that the system when rolled out will bring the mobile money business to its knees.

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“We use to earn about 40% on cash-out but recently it has dropped to 36%, and our business is diminishing slowly. The direct cash in the initiative will create problems between customers and agents,” Opoku Mensah indicated.

 

Source: www.dailymailgh.com

Ogyem Solomon

Solomon Ogyem – Media Entrepreneur | Journalist | Brand Ambassador Solomon Ogyem is a dynamic Ghanaian journalist and media entrepreneur currently based in South Africa. With a solid foundation in journalism, Solomon is a graduate of the OTEC School of Journalism and Communication Studies in Ghana and Oxbridge Academy in South Africa. He began his career as a reporter at OTEC 102.9 MHz in Kumasi, where he honed his skills in news reporting, community storytelling, and radio broadcasting. His passion for storytelling and dedication to the media industry led him to establish Press MltiMedia Company in South Africa—a growing platform committed to authentic African narratives and multimedia journalism. Solomon is the founder and owner of Thepressradio.com, a news portal focused on delivering credible, timely, and engaging stories across Ghana and Africa. He also owns Press Global Tickets, a service-driven venture in the travel and logistics space, providing reliable ticketing services. He previously owned two notable websites—Ghanaweb.mobi and ShowbizAfrica.net—both of which contributed to entertainment and socio-political discussions within Ghana’s digital space. With a diverse background in media, digital journalism, and business, Solomon Ogyem is dedicated to telling impactful African stories, empowering youth through media, and building cross-continental media partnerships.

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