They say that you shouldn’t judge a book by its cover. However, when it comes to aviation, first impressions matter a lot. How you look like when you fly determines how you are treated by the airline staff, and could make-or-break your trip for you. Some people have even been denied entry into planes just because of how they looked.
After a lot of trouble at the airport, the 89-year-old Mrs. Wilson finally made it onto the plane for the first flight of her life. But when she wanted to sit down in business class, she encountered a lot of unexpected resistance. Mrs. Wilson was sure she was in her right being here but was that even going to matter in the situation?